TERMS & CONDITIONS
Welcome to Jess Harvey Limited! Before we start working with you we ask that all of our clients accept these terms and conditions which will apply to the Services that we provide to you. If you’ve got any questions please contact [email protected].
- Who we are
Jess Harvey Limited is a limited company registered in England and Wales under company number 15071686, registered address at Kempston, Mill Hill, Edenbridge, Kent, England, TN8 5DQ (“we”, “us”, “our”).
- Our Services
We provide One-To-One Coaching services to individuals (“Services”).
Coaching is a thought-provoking and creative process that inspires you to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals. In order to enhance the coaching relationship, you agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program
We agree to maintain the ethics and standards of behaviour established by the International Coach Federation (“ICF”) (Coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behaviour.
You are solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and your coaching calls and interactions with us. As such, you agree that we are not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by us.
You acknowledge that coaching is a comprehensive process that may involve different areas of your life, including work, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively your responsibility.
You acknowledge that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is your exclusive responsibility to seek such independent professional guidance as needed. If you are currently under the care of a mental health professional, you must let us know and it is recommended that you promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by us.
- Booking & Cancellation
Before we engage in any Services we will agree a schedule of fees. Any series of coaching sessions purchased as a bundle must be completed within 7 months of the first session in that bundle.
Times and dates for each session in which we provide the Services will be agreed between us. Please provide as much notice as possible should you need to cancel, postpone or reschedule your session. We reserve the right to charge up to 100% of the session fee should you provide less than 72 hours’ notice or repeatedly (more than 3 times) cancel, postpone or reschedule your session with less than one week’s notice.
[Prior to the third session in any bundle, either you or we may terminate or discontinue the coaching relationship provided that you agree to provide at least 72 hours’ notice prior to any session already booked. In such circumstances we will refund you the value of the sessions remaining in the bundle. If you wish to terminate the coaching relationships after the third session in any bundle, you may do so but the remaining sessions in the bundle will not be refunded. If we wish to terminate the coaching relationship after the third session in any bundle, we may do so provided that we refund you the value of the sessions remaining in the bundle.]
- Payment
Payment will be due in accordance with the agreed schedule of fees.
- Our Liability to You
Except as expressly provided in this Agreement, we make no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Services negotiated, agreed upon and rendered.
Except to the extent that our liability cannot legally be limited or excluded, we shall not be liable to you for any indirect, consequential or special damages and notwithstanding any damages that you may incur, our entire liability under this Agreement, and your exclusive remedy, shall be limited to the amount actually paid by you to us under this Agreement for all Services rendered through and including the termination date.
- Data Protection
You can find out more about what personal data we collect relation to various groups of individuals and how we handle it in our Privacy Policy.
- Confidentiality
Our relationship with you, as well as all information (documented or verbal) that you share with us as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics . However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. Save to the extent required by law, we agree not to disclose any information pertaining to you without your written consent.
Confidential Information does not include information that: (a) was in our possession prior to its being furnished by you; (b) is generally known to the public or in our industry; (c) is obtained by us from a third party, without breach of any obligation to you; (d) is independently developed by us without use of or reference to your confidential information; or (e) we are required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to us and as a result of such disclosure we reasonably believe there to be an imminent or likely risk of danger or harm to you or others; and (g) involves illegal activity.
- Entire Agreement
These terms reflect the entire agreement between us and supersedes all prior written and oral representations.
- Governing law and jurisdiction
The agreement between us will be governed by the laws of England and Wales. If any dispute arises, such dispute will be subject to the exclusive jurisdiction of the English courts; however, we may pursue any claim for unpaid fees or expenses in any appropriate jurisdiction.